German-Speaking Customer Service Agent | Lisbon, Portugal

• Lisbon, Portugal | On-Site
• Relocation Support for Work-Permitted Candidates

How to Apply

Send your CV to [email protected] or Use Application Form

Join an international customer experience team supporting global digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services .

We are currently hiring German-speaking Customer Service Agents for several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.

This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in a dynamic multicultural environment.

What You'll Do

• Provide customer support via phone, chat, and email in German
• Assist customers with service inquiries, account questions, and troubleshooting
• Handle customer cases with professionalism and attention to detail
• Maintain accurate documentation in internal systems
• Investigate and resolve issues following platform guidelines
• Work collaboratively with internal teams to ensure excellent customer experience

What We're Looking For

• C1/C2 German (mandatory)
• English B2 or higher
• Strong communication and customer service skills
• Ability to work in a fast-paced international environment
• Strong analytical and problem-solving abilities
• Comfortable working with digital tools and systems

Additional project-specific advantages:

• Experience or knowledge in digital marketing or web design
• Experience in fraud investigation, risk analysis, or e-commerce support
• Strong attention to detail and investigative mindset
• Experience with Microsoft Word and Excel

Work Schedules

Schedules vary depending on the project:

Sunday – Friday | 05:00 – 20:00 (rotational shifts)
Days Off: Saturday + 1 rotational day
Uber support up to €25 for early shifts

Monday – Sunday | 08:00 – 23:00 (rotational shifts)
2 rotational days off

Monday – Friday | 07:30 – 20:00 (rotational shifts)
Weekends off

Monday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)
Future possibility of 24/7 operations

Salary & Benefits

Base Salary: €1,100 gross × 14 months

Additional bonuses depending on project:

Performance Bonus: up to €100/month (11 months)

Attendance Bonus: up to €180/month (11 months)

Additional benefits:

• Health insurance from day 1 (fully covered after 6 months)
• Paid training and onboarding
• International working environment in Lisbon

If you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact...