Customer Success Manager (gn) Enterprise

Your mission

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites.


You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA platform and become future-proof, software-driven manufacturing organizations of excellence.


You will work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to robotics than ever before.


What You'll Do

• Lead the C ustomer journey from late-stage S ales to full onboarding and bey ond
• Develop collaboration plans with your C ustomers to ensure their success , making sure they are maximising their outcomes from Wandelbots products and services
• D evelop land and expand strategies t hat drive growth , from proof - of - concept projects to enterprise-wide rollouts
• Monitor Customer sentiment and health and proactively address potential issues
• Design and coordinate trainings , technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption
• Gather C ustomer feedback and insights to inform our revenue generation strategies and support the Produc t and Engineering team in product development
• Represent the voice of the customer , with data, within internal discussions

Your profile

• Proven experience in Customer Success or Account Management within B2B E nterprise environments (y ou have successfully worked with large E nterprise accounts )
• Exce llent communicatio n and int erpersonal skills to manage diverse stakeholders (y ou are equa lly comfor table in a room with engineers or C- suite )
• Proven experience working in startups or fast-pace d , fast- changing, organizations (y ou have high tolerance for ambiguity and quickly learn a nd ad apt to new situations)
• Strong understandin g and experience with technical products , preferably in the robotics , software development, or deep tech sector s
• Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal
• Strong self- organi s ational skills and attention to detail (y ou are good at planning, documenting, and maintaining an up-to-date CRM, CS platform, and tickets)
• Proactive mindset with a focus on continuous improvement
• Fluency in English ; German proficiency is a plus
• Willingness to travel as needed to meet your Customers and attend trade fairs
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

You Are Awesome If

• You have a past in a technical role or are curious enough to have learned to write code, pursue a no/low-code project, or even program a robot .
• You're passionate about technology , its potential to transform industries , and you contaminate others with that passion
• You work or have worked in production, manufacturing or industrial automation

Why us?

Make an impact!
Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!

Our teams inspire!
Cross-functional communication is key. You'll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!

Be authentic!
Work in a value-driven environment where everything may not be perfect, but we're working on it! Your feedback is required while you receive feedback and appreciation for your work!

Choose your flexibility!
Work remotely from all around Europe or in our beautiful HQ in Dresden. We live flexible working hours, according to your personal needs and those of your team! If you live far away, we offer mobility support for your Dresden job ticket.

Help others!
You can have up to 3 days of volunteer time off to help your favorite charity.

Develop yourself!
We offer training and mental health opportunities so that you can develop both mentally and professionally.

And there is even more!
Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.

About us

EASY-TO-USE-ROBOTICS FOR EVERYONE

Imagine a world with more room to unleash our unique cognitive strengths at work. A world where all people – whether craftsmans, blue-collars worker or engineers – have access to automation technologies that perform inhuman, monotonous and high-precision tasks much more efficiently than we do.

At Wandelbots, we're fundamentally reshaping the way to work with robots. We eliminate the complexity and develop easy-to-use solutions to speed up automation and empower everyone to work with industrial robots and beyond.

Mission

2017 founded, Wandelbots employs more than 100 people from 14 countries today. From our headquarters in Dresden Germany, we are giving our heart and soul to follow our mission, to empower everybody to easily work with robots.

Our Culture

Wandelbots’ team culture is deeply driven by our purpose and values. We love autonomy, high fives, and every kind of cake. We celebrate team efforts and learning moments. We grow through feedback and honor kindness and empathy. We build waterslides and invent anti-racism campaigns. We are creative, innovative and blessed with a can-do attitude. We truly believe that robots love people, so we just do love them back.