Working Student (f/m/d) - Technical Support

Job Description

What you'll bring

You are a student ready to contribute alongside your studies. You are curious, adapt quickly, and stay resilient when priorities change. You think creatively, communicate clearly, and work well in a team. You are building your foundations in business and AI, and take the initiative to apply them. You bring emotional intelligence and cultural awareness to every interaction.

You are studying at a university or university of applied sciences and bring an interest in technical topics as well as working with customers.

• Understanding of programming languages in general
• Technical understanding of coding and databases
• Experience in any kind of customer service
• A basic understanding of how companies are based on business processes
• Strong communication skills in an international environment
• Fluency in English and German, written and spoken, is required 
• Regular work at the Dresden office is required 

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems, whatever stage of their career they are at.

In addition to the role-specific skills, we are looking for candidates across all student and early talent positions at SAP who are open to working with AI tools, including agentic AI, to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.

What you'll build

You work on real deliverables, not tasks in the shadow of others. Your contributions connect directly to your team's goals. You leave with a portfolio of real SAP work you can build on.

You work in a global Product Support team and interact with customers all over the world.

• Communicate with customers to clarify problem statements
• Check the completeness of customer requests
• Support the team in managing the workload and analysing problems in advance
• Restructure an existing knowledge database

Where you belong

The Product Support team helps our customers run their business processes smoothly, particularly when using our products, by answering technical questions and resolving issues such as providing coding corrections. We are a global team and interact with customers all over the world.

As a working student you will be part of SAP Next Gen, a global network of students and early professionals growing together. You will have access to mentors, development programmes, and peers building their careers alongside you. It is a place where you can truly start something real.

Additional Information

Please apply initially with your resume in table form. In a later stage we will ask you to upload also school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships).

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.