Inside Sales Specialist - (m/w/d)

Inside Sales Specialist

Location: Fritz-Schreiter-Str. 18, 01259 Dresden- Fully On-site
Contract: Full‑time, Permanent
Hours: 40 per week

Are you passionate about sales, confident in your ability to engage diverse clients, and intrigued by the world of science and technology? If so, we want you to be a part of our team!

As an Inside Sales Specialist at the Kurt J. Lesker Company, you will be at the forefront of showcasing our brand, products and services. You will be responsible for consulting with our customers and partners to ensure we meet all their vacuum needs!

About us:
Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we’re trusted by some of the world’s most critical sectors to support the development of next-generation technologies. We’re proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.
Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.

About the role:
The Inside Sales Specialist will ensure to manage inbound enquiries, as well as proactively working to build strong relationships with both existing and new customers. By fostering these relationships, you’ll be pivotal in generating repeat business and paving the way for exciting new opportunities to flourish.

Embrace & guide the customer through the customer journey and support the Outside Sales Teams. This will include: accurate generation of quotations, response to incoming customer RFQs, customer engagement and appropriate quotation follow up, coordination with all internal teams on needle-move quotations, enter and handle the administrative aspects of contract review eligible orders, and be responsible for customer survey follow up.

As a business achieving big things, we rely on our employees being self-starters and being committed to our success. We expect them to bring the highest levels of integrity and honesty to their roles, demonstrating accountability in everything they do – it’s about loving what you do, and doing the thing you love to the best of your ability.

Key Job Elements:

• Be proactive! Be driven! Active customer engagement will be critical in this role.
• Work in collaboration with Sales Team(s) to enable sales and growth across new and existing accounts.
• Efficient, timely and accurate response to customer enquiries pursuing customer and opportunity discovery, rapid qualification and quotation generation, documented within the CRM.
• Follow-up quotes systematically with customers in a timely manner.
• Work collaboratively with team members to support the highest levels of (both internal and external) customer satisfaction.
• Adhere to all compliance requirements when interacting with customers.
• Develop skills to enable and maximise job performance and professional development including becoming highly knowledgeable about the KJLC Product range.
• Maintain the reputation of KJLC by utilising professional sales skills, including high level networking, excellent communication, negotiation and organisational abilities.
• Launch and own the Non-Standard Contract Review process, collaborating with the team.
• Manage quotation process (from receipt to order/resolution) for inquiries that meet the ISS level II criteria. The quotation lifecycle includes active & proactive follow up, engagement with the customer(s) to identify possible alternative products and/or cross selling opportunities, as well as competitor intel gathering.
• CRM Utilisation: Use of the CRM system efficiently and in a timely manner, ensuring accurate and up-to-date data entry that enables informed decision making and delivers personalised experiences to our customers.
• To provide weekly statistical information as requested by management to include but not limited to call analysis, customer feedback surveys and KPIs.
• Own and control Tenders – reviewing and working with the Sales Managers to ensure all documentation is collected to allow smooth submission.
• Support the outside sales team in account growth & maintenance.
• Engage customers who participate in existing company survey programs, while participating in future survey programs to promote & enhance the KJLC brand.
• Other duties as assigned.

Skills and Qualifications:
Required

• Sales experience.
• Fluent in English and German (B2/C1+)
• Proven experience of being a sales professional and exceeding KPI’s.
• Ambitious, self-starting, and eager to progress in a sales career with a fast-growing company.
• Computer literacy including the MS Office Suite with ability to become a CRM expert.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated the ability to work independently and as part of a team.

Desired:

• Experience with Microsoft Dynamics 365
• Vacuum Industry Knowledge.
• Formal Sales Training.
• Project management skills / experience.
• Experience with building and delivering presentations.

Benefits we offer to enhance your lifestyle:

• Pension Scheme
• Health Insurance 
• Bike Scheme  
• Corporate, wellness and charity events throughout the year  
• Team building events 
• Annual performance reviews and development plans 

Please note we have a PSL in place and are unable to accept speculative CV’s from recruitment agencies.

PLEASE SEND YOUR APPLICATION IN ENGLISH LANGUAGE.

Kurt J. Lesker Company GmbH ist eine Gesellschaft mit beschränkter Haftung