Quality Engineer

The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.What you’ll doSite quality leader (SQL) is responsible for maintaining and tracking site quality performance and growing the site quality culture. The SQL will drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. The SQL role is also chartered with executing to site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.Who we’re looking forExpertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa)Holds service team accountable for delivering on site quality objectives and resultsResponsible for developing site problem solving capabilitiesConduit for feeding voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.Drive 8D quality and cycle time to meet customer and LAM expectationAnalytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.Drive activities with the site & QPL to solve the customer’s high level quality concerns and improve Lam’s quality performanceResponsible for communication to the Factory when the impact to the customer has changed and an in-progress 8D needs to be updated Works as part of the global QPL/SQL team to improve processes and share BKMs to improve resultsUtilize the Lam escalation process for business process non-compliance Preferred qualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.Communication skills, both written and verbal, in English.Solid analytical, problem solving, and decision-making skills.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.Our Perks and BenefitsAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. Department:Field Service Engineering