German Speaking Customer Service Representative - Porto / On-Site

Porto, Portugal | On-site | Full-time | €1,100 + €400 Bonus (14 months)

- Relocation Support for EU-Citizens

Are you passionate about healthcare innovation and eager to make a real impact on peoples lives? Join our international team in Porto as a Customer Service Representative supporting diabetes medical devices . In this role, you wont just answer questions — you'll help patients, caregivers, and healthcare professionals navigate solutions that genuinely improve quality of life.

Your Role

As part of a dynamic and people-focused support team, you will:
- Deliver high-quality customer service in German (C2) , with English (C1) for internal communication
- Handle inquiries via phone, email, and chat with professionalism and empathy
- Support patients, caregivers, and healthcare professionals with clear and accurate guidance
- Assist with product usage and basic troubleshooting while following quality and compliance standards
- Collaborate closely with your Team Leader to ensure service excellence

Work Schedule

- Monday to Sunday – 24/7 rotating shifts
- Occasional night shifts (22:00–07:00)

Compensation & Benefits

- Base Salary: €1,100 gross/month (paid 14 months)
- Attendance Bonus: €400 gross/month (paid 11 months)
- Meal Allowance: €7.63 net per working day
- Relocation support for a smooth move to sunny Porto

Requirements

- Fluent German (C2) and advanced English (C1)
- EU citizenship or valid work permit
- Strong communication, empathy, and problem-solving skills
- Comfort working in rotating shifts within a multicultural environment
- Customer service or healthcare experience is a plus — full training provided

Why Join Us?

Make a meaningful difference in patients lives, grow within a supportive international environment, and build a long-term career in healthcare while enjoying life in one of Europes most vibrant cities.

Apply now and start making an impact...