Account Management Executive (m,w,d)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you passionate about building strong relationships and driving meaningful growth through exceptional service? Do you have a proactive attitude, analytical mindset, and a talent for strategic thinking? If so, we'd love to hear from you!

Join our SMB Account Management Team and be part of one of Europe's fastest-growing companies, shaping how we empower local communities across South Germany.

What you'll be doing

The Account Management team is at the core of Wolt's mission. As a Junior Account Manager (m/f/x), you'll play a vital role in helping our restaurant partners succeed on our platform. You'll learn the ins and outs of operations, marketing, logistics, and product management to drive sustainable growth for our partners.

You'll gain hands-on experience working with cross-functional teams, such as Marketing, Operations, and Sales, as well as Senior Leadership, making this the perfect role to launch your career in Account Management at Wolt.

Day-to-day in this role you'll:

• Build and manage relationships with restaurant partners at scale: Be the go-to person for your portfolio of partners, ensuring they feel supported and engaged.
• Drive performance and growth: Use datapoints from various sources to identify opportunities to accelerate your partners' businesses, and improve the value of our platform.
• Deliver outstanding partner experiences: Keep restaurant partners informed, engaged and happy utilizing various communication channels, from whatsapps to in-person visits.
• Promote Wolt's services: Introduce partners to new features, campaigns, and services such as Wolt+, Ads, and Promotions.
• Conduct market research: Stay up-to-date on industry trends and share insights to help shape strategies.

Our humble expectations*

• Language Skills: Fluent in German, conversational in English
• Experience: 1-2 years of experience in Account Management, Sales, Project Management, Category / Vendor Management, or Marketing
• Performance: Ability to deliver results in a fast-paced environment
• Interpersonal Skills: Strong communication skills, with an ability to build trust and adapt to different audiences
• Proactivity: High ownership mentality with a proactive approach to identifying and solving problems.
• Tools: Basic proficiency in MS Excel/Google Sheets; familiarity with analytics tools is a plus.
• E ducation: BA or MA degree in a relevant field (Business Management, Marketing etc.)
• Willingness to travel: You will be regularly meeting key partners within the assigned city or region.

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.
• Benefits: Discount on Wolt orders, various soft drinks, coffee, and fruits in the office, Urban Sports Club membership subsidy
• Working hours: Flexible working hours policy + 30 days of paid vacation

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.