Customer Engineer - International Development Program (m/f/d)

Job Description

Who We Are

Erfahrung, Qualifikation und Soft Skills, haben Sie alles, was Sie brauchen, um bei dieser Gelegenheit erfolgreich zu sein? Finden Sie es unten heraus.

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: €52.000,00 - €71.500,00

Location: Dresden,DEU

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Are you ready to launch your career at the forefront of the semiconductor industry?

As a

Customer Engineer

supporting one of

Applied Materials' most strategic customers in Europe , you will embark on a

structured international development journey

designed to transform high-potential talent into technical experts.

Through a combination of classroom learning, hands-on field experience, mentorship from industry specialists, and exposure to cutting-edge semiconductor manufacturing technologies, you will develop the technical, problem-solving, and customer-facing skills required to support some of the world's most advanced semiconductor equipment.

The program begins with onboarding and foundational training in Dresden, followed by a unique 12-month international assignment in Taiwan.

During this immersive experience, you will receive extensive technical training, gain practical field exposure at leading semiconductor manufacturing sites, and collaborate with global experts across Applied Materials. Upon completion, you will return to Dresden equipped to play a critical role in supporting the successful startup and long-term operation of a major greenfield semiconductor fabrication facility, helping drive the future of technology in Europe.

Travel:

Up to 20% (higher during the first 18 months). Upon completion of the standard technical training program, candidates will have the unique opportunity to undertake a 12-month assignment at an advanced semiconductor fabrication facility in Taiwan.

What You'll Do

Learn to install, maintain, and troubleshoot Applied Materials semiconductor equipment.

Perform routine preventive maintenance under the guidance of experienced engineers.

Support equipment installations and system start-ups.

Apply diagnostic techniques and structured troubleshooting methodologies to identify equipment issues.

Assist with hardware and process start-up activities.

Participate in technical training and certification programs.

Collaborate with customers and internal teams to resolve technical challenges.

Follow all safety, quality, and operational procedures.

Utilize knowledge management systems and best-known methods (BKMs).

Support continuous improvement initiatives focused on equipment uptime and customer satisfaction.

What You'll Learn

Applied Materials provides comprehensive training to help you develop expertise in:

Semiconductor manufacturing technologies

Advanced vacuum and plasma systems

Equipment diagnostics and troubleshooting

Customer-facing technical support

Cleanroom operations and best practices

Installation and optimization of highly sophisticated manufacturing equipment

Global collaboration within an international engineering organization

Minimum Qualifications

Associate Degree, Bachelor's Degree, Master's Degree, Mechatronics Qualification, Military Technical Training, Trade Certification, or equivalent technical education

0-3 years of experience in:

Field Service / Maintenance / Installation Engineering / Manufacturing Support / Automation / Electronics / Mechanical Engineering / Semiconductor Manufacturing

Ability to read and interpret electrical and mechanical schematics

Basic troubleshooting and problem-solving skills

Mechanical aptitude involving pneumatics, hydraulics, electronics, vacuum systems, or thermodynamics

Familiarity with hand tools, power tools, and basic test equipment

Strong verbal and written communication skills

Basic proficiency with Microsoft Excel, Word, and PowerPoint

Valid authorization to live and work in Germany and the ability to return to Germany following the Taiwan training assignment

Valid driver's license

Ability to meet all customer site requirements, including safety, environmental, and health-related protocols

Functional Knowledge

Developing technical knowledge of semiconductor equipment and cleanroom operations

Basic understanding of electrical, mechanical, vacuum, pneumatic, or automation systems

Demonstrates the ability and willingness to learn maintenance, troubleshooting, and repair techniques

Builds proficiency in Applied Materials equipment through structured training and mentorship

Business Expertise

Understands how individual responsibilities contribute to team and customer success

Demonstrates a customer-focused mindset and commitment to quality

Learns to work effectively within customer-facing environments and cross-functional teams

Problem Solving

Applies structured troubleshooting techniques with guidance from senior engineers

Identifies routine equipment issues and follows established procedures to resolve them

Escalates complex situations appropriately and learns through coaching and technical mentorship

Impact

Contributes to team performance through reliable execution of assigned tasks

Supports equipment uptime, customer satisfaction, and operational objectives

Follows established procedures while developing technical independence

Interpersonal Skills

Strong learning agility and curiosity

Emotional maturity and resilience

Respect for procedures and safety requirements

Ability to adapt to international assignments and multicultural environments

Strong communication and teamwork skills

Ability to succeed in fast-paced semiconductor manufacturing environments

Preferred Qualifications

Experience working in cleanroom environments

Exposure to semiconductor manufacturing or semiconductor equipment

Experience with electrical, mechanical, pneumatics, vacuum, automation, robotics, or process systems

International mindset and willingness to work within multicultural teams

Benefits & Rewards

Discretionary Incentive Bonus

Monthly Additional Allowance

Employee Stock Programs (where applicable)

Company Pension Plan

Tuition Assistance Program (TAP)

Wellness Benefit

Comprehensive Benefits Package

Extensive Technical and Product Training

Career Development and Progression Opportunities

International Customer Exposure and Travel Experience

Opportunity to work at the forefront of semiconductor innovation

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. xdlzspq

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.